Location of An圜onnect Log Files The logs are retained in the following files: Windows-\Windows\Inf\ or \Windows\Inf\
Without this registry key, all inf install packages are forbidden.
Make sure the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce registry key exists. Error 2: The system cannot fine the file specified. Error 2: The system cannot find the file specified.
Get Systeminfo File Dump For Windows type c:\sysinfo.txt at the sysinfo command prompt.Ĭheck Registry File An entry in the SetupAPI log file as below indicates a file cannot be found: E122 Device install failed. Get Computer System Info For Windows type msinfo32 /nfo c:\msinfo.nfo. Troubleshoot An圜onnect Get Computer System Info NoteĬisco An圜onnect Secure Mobility Client Administrator Guide, Release 4.2 2 If you chose Custom, continue following the wizard prompts to specify logs, preference files, diagnostic information, and any other customizations. If you chose Default, DART starts creating the bundle. If DART seems to be taking a long time to gather the default list of files, click Cancel, re-run DART, and choose Custom selecting fewer files. If you select Custom, you can configure which files to include in the bundle, and specify a different storage location for the file. You cannot customize which files to include in the bundle.
Noteĭefault is the only option for Mac OS X.
The following operating systems are supported: You can launch DART from An圜onnect, or by itself without An圜onnect. DART does not require administrator privileges. The DART wizard runs on the device that runs An圜onnect.
DART assembles the logs, status, and diagnostic information for Cisco Technical Assistance Center (TAC) analysis. Run DART to Gather Data for Troubleshooting DART is the An圜onnect Diagnostics and Reporting Tool that you can use to collect data for troubleshooting An圜onnect installation and connection problems. Troubleshoot An圜onnect Run DART to Gather Data for Troubleshooting Diagnostics-Launches the An圜onnect Diagnostics and Reporting Tool (DART) wizard which bundles specified log files and diagnostic information for analyzing and debugging the client connection.Ĭisco An圜onnect Secure Mobility Client Administrator Guide, Release 4.2 1.An圜onnect immediately begins collecting new data. Reset-Resets the connection information to zero.Export Stats-Saves the connection statistics to a text file for later analysis and debugging.Choose from the following options, depending upon the packages that are loaded on the client computer. On Linux, click the Details button on the user GUI. On Windows, navigate to Advanced Window > Statistics > VPN drawer. Gather Information for Troubleshooting View Statistical Details An administrator or end user can view statistical information for a current An圜onnect session. Known Third-Party Application Conflicts, page 15.An圜onnect Connection or Disconnection Issues, page 3.Gather Information for Troubleshooting, page 1.